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Agentic AI into Hospitality

Elevate guest experiences with AI-powered voice automation. Handle reservations, concierge services, and guest requests with intelligent voice agents that deliver 5-star service at scale.

Throughput
12.8M+
Latency
320ms
Core Uptime
99.999%

Industry-Specific Use Cases

Optimized Guest Experience

hotel

Reservation Management

Automated booking, modifications, and cancellations via voice. Real-time room availability checks and instant confirmation with seamless PMS integration.

Booking Conversion: +72%
concierge

AI Concierge Services

24/7 voice-powered concierge handling restaurant reservations, local recommendations, and special requests. Multilingual support for international guests.

Guest Satisfaction: +45%
room_service

Room Service & Requests

Voice-activated room service orders and housekeeping requests. Intelligent routing to appropriate departments with real-time status updates.

Response Time: -60%
reviews

Guest Feedback Collection

Automated post-stay feedback calls that gather insights and identify service issues. Proactive resolution before negative online reviews.

Review Score: +0.8 Stars

Compliance & Security

In hospitality, guest trust and data privacy are vital. Our infrastructure is built for PCI-DSS compliance and secure handling of guest information.

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PCI-DSS Level 1 Voice Processing
Secure handling of payment data and personal guest information over voice streams.
security
PMS Integration Security
Secure API connections with major Property Management Systems like Opera, Mews, and Cloudbeds.
PCI
Level 1 Certified
GDPR
Data Compliant
SOC2
Type II Certified

Seamless Integration Layer

Direct bi-directional data flow between our agentic reasoning engine and your existing systems

account_balance

PMS Systems

Opera, Mews, Suite8

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AGENT.CPASS

GATEWAY

Active
hub

Guest Experience

CRM & Loyalty

sync

Real-time Sync

Bi-directional Data Flow

security

Secure Channels

End-to-end Encryption

api

Native Support

RESTful & GraphQL APIs

Case Study

Global Hotel Chain

Automating guest inquiries and room service orders across 150+ properties resulted in a significant boost in guest satisfaction and reduced front-desk workload.

42%
Increase in Guest Satisfaction
-55%
Front Desk Calls
+35%
In-Room Revenue